Shipping policy

Delivery Policy – MUZZPLATES

Fast, Secure & Fully Tracked UK Delivery

At MUZZPLATES, we provide fast, reliable, and fully tracked delivery across the UK. Every order is carefully packaged to ensure your custom number plates arrive safely and on time.

1. Same-Day Dispatch

We aim to dispatch orders the same working day when placed before 3:00pm (Monday–Friday).

  • Orders placed after 3:00pm on Friday are dispatched the following Monday

  • Orders are not dispatched on weekends or UK bank holidays

Dispatch times refer to manufacturing completion, not order placement.

2. Delivery Options & Prices

We offer two clear delivery options at checkout:

Tracked Delivery – £4.99

  • Fully tracked UK delivery

  • Estimated delivery: 1–3 working days after dispatch

  • No additional charge for multiple plates

Guaranteed Next-Day Delivery after dispatch – £8.99

  • Guaranteed next working day delivery

  • Fully tracked from dispatch to delivery

  • Recommended for urgent orders

Delivery prices are fixed per order, regardless of quantity.

3. Couriers We Use

Depending on your selected service and delivery location, orders may be shipped via one of the following trusted UK couriers:

  • Royal Mail

  • DPD

  • Evri

  • Yodel

  • DHL

  • FedEx

All services include end-to-end tracking, which will be provided once your order is dispatched.

4. Estimated Delivery Times

Typical delivery times after dispatch:

  • Tracked Delivery: 1–3 working days

  • “Guaranteed next working day delivery after dispatch: Next working day

    Delivery times may vary due to location, weather conditions, or courier demand. Estimated delivery dates are not guaranteed unless using the next-day service.

5. Packaging

All number plates are shipped in secure, protective packaging to prevent damage in transit.

  • Orders are sealed using MUZZPLATES branded tape as standard

  • Packaging is plain and suitable for gift orders

If you require fully unbranded packaging, please email us immediately after placing your order. This can be arranged at no extra cost, provided production has not started.

6. Missing, Delayed or Lost Orders

If your order has not arrived within the expected timeframe:

  1. Check your tracking link provided by email

  2. Review the estimated delivery date

  3. Contact us if your parcel appears overdue

We will liaise with the courier to investigate and resolve the issue as quickly as possible.

7. Damaged Deliveries

If your order arrives damaged:

  • If possible, sign for the parcel as “Damaged”

  • Photograph the packaging and the plates immediately

  • Contact us within 48 hours with your order number and images

We will arrange a replacement where appropriate and manage any courier claim on your behalf.

8. Courier Responsibility

Once an order has been dispatched, delays caused by courier services are outside our control and do not automatically qualify for a refund. We will, however, provide full support in resolving delivery issues.

9. Contact Us

For any delivery-related queries, please contact our support team using the details provided on our website, quoting your order number for faster assistance.