Refund policy


Return & Refund Policy – MUZZPLATES



Custom-Made Products & Your Rights


At MUZZPLATES, every number plate is made to order using the registration details and options selected by the customer. Because our products are custom-made and personalised, returns and refunds are handled differently from standard off-the-shelf items.


Nothing in this policy affects your statutory rights.



1. Custom & Personalised Products



All MUZZPLATES number plates are made to the customer’s specification. This includes the registration entered, spacing style, plate size, shape, finish, border, badge and other selected options.


Because these products are personalised or made to order, we do not accept returns or offer refunds for:


  • change of mind
  • incorrect registration details entered by the customer
  • incorrect spacing choice selected by the customer
  • incorrect size, shape, style, badge, border or finish selected at checkout
  • orders placed in error by the customer



Please check your order carefully before completing your purchase.



2. Cancellations



Orders may only be cancelled before production begins.


Once manufacturing has started, the order cannot be cancelled because the goods are custom-made to your specification.


If you need to amend or cancel an order, contact us immediately after placing it. We may be able to help if production has not yet started, but this cannot be guaranteed.



3. Faulty, Damaged or Incorrect Items



You may be entitled to a replacement, repair, or refund where:


  • we have made a manufacturing error
  • the item arrives damaged
  • the product is faulty
  • the item supplied is not as ordered



If there is a problem with your order, you must contact us within 48 hours of delivery and provide:


  • your order number
  • a description of the issue
  • clear photographs of the product
  • photographs of the packaging where relevant



We will review the issue and, where appropriate, offer a replacement, repair, or refund.


For minor transit damage or issues that can reasonably be corrected, a replacement may be offered as the primary remedy instead of a refund where appropriate.



4. Manufacturing Errors



If we have made an error when producing your plates and the product does not match the order placed, we will correct the issue at our cost.


This may be done by:


  • producing and sending a replacement
  • issuing a refund where appropriate



Where appropriate, MUZZPLATES may issue a replacement without requiring the original item to be returned. We may still request photographs or further information before doing so.



5. Customer Input Errors



MUZZPLATES manufactures number plates using the exact details submitted by the customer at checkout.


We are not responsible for customer errors, including but not limited to:


  • incorrect registration entered
  • incorrect spacing request
  • incorrect style or size selected
  • incorrect delivery address provided



Orders affected by customer input errors are not eligible for refund or free replacement.



6. Delivery Damage



If your order is damaged in transit, contact us within 48 hours of delivery with photographic evidence of:


  • the outer packaging
  • the internal packaging where relevant
  • the damaged item



Where damage is confirmed, we will arrange an appropriate remedy, usually a replacement.


For minor transit damage, a replacement may be provided instead of a refund where this is the most appropriate solution.



7. Lost Parcels



If your parcel appears to be lost, please contact us as soon as possible. We will investigate with the courier and work with you to resolve the issue.


Refunds or replacements for lost parcels will be considered once the courier investigation process has been completed.



8. Show Plates and Road-Legal Plates



This Return & Refund Policy applies to both road-legal and show plate orders.


For road-legal orders, manufacture may be delayed or cancelled if the required proof of identity and proof of entitlement documents are not supplied or cannot be verified.


If an order is cancelled by MUZZPLATES before manufacture begins because the required documentation is not provided, any payment made for that unmanufactured order will be refunded.



9. Refund Method



Where a refund is approved, it will be made to the original payment method used at checkout.


Please allow 5 to 10 working days for refunded amounts to appear, depending on your bank or payment provider.



10. Contact Us



For return, refund or order issue enquiries, please contact MUZZPLATES using the contact details shown on our website, quoting your order number for a faster response.